We read every message. For anything urgent involving your safety or another user's behavior, use the in-app Report option first — it reaches our moderation review directly and fastest.
SOL matches people based on real astrological compatibility — not just your sun sign, but your full natal chart (sun, moon, and rising sign), calculated from your birth date, time, and location.
Every match on SOL is scored using real synastry between your chart and theirs. Free users get a sun-sign compatibility teaser; Stellar and Nova subscribers unlock your full chart-based compatibility.
Yes — face verification is required to use SOL, and it's enforced on our end, not just something we ask nicely. If you ever come across a profile that seems off, please report it.
Open the profile or conversation and tap Report. For an active safety concern, SOL also has a built-in SOS/emergency contact feature in the Safety tab. Every report is reviewed by our moderation process.
Stellar unlocks unlimited likes and conversations, full chart-based compatibility, Ask Astra AI chat, video calls, Incognito Mode, and more. Nova is our top tier — it adds AI-curated match suggestions, full visibility into who's liked you, a free Composite Chart reading with every match, and higher usage limits across the board. Full pricing is in the app under Settings.
Subscriptions are billed and managed through your Apple or Google account, not through SOL directly. On iPhone: Settings → [your name] → Subscriptions. On Android: Google Play → Menu → Subscriptions. You can also tap "Manage Subscription" from SOL's Account settings.
Refunds are handled by Apple or Google, not by SOL directly, since that's who processes the payment. You can request one through your Apple ID purchase history or Google Play order history.
You can request a full data export or account deletion from SOL's Account Settings. If you run into any trouble with that, email us and we'll take care of it.
After a match, you can opt in to a short, occasional check-in about how things are going — it's completely optional, helps power the compatibility insights shown in the app, and you can stop at any time.
Email us at the address above with what happened and, if you can, what device/OS version you're on. We genuinely want to know.